Well, I got an email from our new-found commenter Jen saying she had something to say here. Since I always like it when there’s a new opinion to add to the mix, I figured I’d put it up here. So, without further adieu, here’s what she had to say.
Arg I Hate Autimated Computers
Well as I sit here reading Carin’s trouble with bell story something occurred to me.
Why is it that most companies have autimated computers that handle their calls. Emily is one from bell and she’s mighty frustrating.
When I call Bell I would like to talk to a real person not just some computer who mixes up everything you ask her about and mistakes the words “I want my account balance” to you want a new product alright.
She’s not the only one that buggs me. Then there are the kind of computers that want you to make a selection to handle your call by pressing 1 2 3 or 4. You can’t just talk to someone anymore.
What has happened to our society? I don’t know but it’s mighty frustrating.
In closing when I want to ask a question of a Bell representative or OSAP I just want to talk to someone not listen to 15 computer generated prompts before someone actually comes on the phone.