There’s nothing I need to add here, this speaks for itself.
After famously breaking his guitar, United Airlines has managed to cause further trouble for David Carroll by losing his luggage — just as the Canadian singer-songwriter was en route to deliver a speech about customer service.
Departing from Regina on Sunday, “the only direct flight to Denver was with United. So I flew United and my bag got lost,” the Nova Scotia singer-songwriter told CBC News by phone on Thursday.
Carroll was delayed at Denver International Airport, where some United staffers ordered him to wait for his luggage — which they said was simply delayed — while an airport official urged him to leave the baggage claim area.
The bag eventually turned up on Wednesday.
“We will fully investigate what regretfully happened,” United Airlines spokeswoman Robin Urbanski told the New York Times after the latest incident began making the rounds in U.S. media.