Your long, agonizing nightmare is over. You can once again call and text with your Rogers cell phone.
In a statement on the company’s website, Rogers president and CEO Nadir Mohamed says he recognizes the outage was “unacceptable” for customers.
He said technicians worked as quickly as possible to restore service and sincerely apologizes for this “significant inconvenience.”
Rogers has not yet determined what caused the problem, which produced a torrent of negative customer reaction on social media networks.
Let’s talk about that negative reaction for a second, shall we?
We haven’t always been the kindest to Rogers here over the years, because they deserve it. They’re price gougey, annoying, confusing, incompetent and just generally difficult to deal with among other problems. But seeing all the “Fuck Rogers!” and “Rogers sucks!” tweets last night actually had me feeling bad for them and a little ashamed of my fellow Twitterlings. Telling Rogers to go fuck themselves is generally fine and often encouraged, but we have to be fair about it if we want it to have an impact. If your only reason for being angry with them is last night’s lack of service, you’re the one who needs to fuck off. I can and will say a lot of negative things about Rogers, but one thing I can’t say is that their cell service is shit. It’s overpriced, but it works. Before yesterday, I can’t remember the last time it let me down when I needed it and I’ll bet most of you can’t, either. If you want to take a playful jab at them like the person who asked them “Have you tried unplugging it?” that’s cool, but if you’re not going to be entertaining or constructive at times like these, do us all a favour and be silent.
And in case you were wondering, Rogers plans to do right by everyone who went without for a few hours.
“We’re continuing to investigate the root cause of the issue to help ensure it doesn’t happen again,” said Mohamed.
“To thank our customers for their patience, Rogers and Fido will proactively credit all of its postpaid wireless customers for one day of service.”
Hey wait, what’s this line on my bill that says credit administration fee?
I’m just messin’ with ya…I think.