I wanted to write about this last week, but I was a little occupied. I also wanted to put that soundtrack in the post the first time I wrote about this, but I fail.
It seems like Delta received quite a lot of feedback about their heavy-handed service dog policy and have decided to update it to resemble that of United. While not perfect, i.e. psychiatric service dogs are lumped in with emotional support animals, they have made some massive improvements. I’m happy to see that we don’t have to go to only one counter and have our dogs inspected by some random employee who may or may not know anything about service dogs, and we can just carry our papers to provide if asked, removing the 48-hours restriction and the need for some special form.
Hopefully they will still be open to further tweaks and we can find a policy that works, and helps solve the problem of ill-trained service animals, and pets mascarading as service animals.