There are two very obvious things to be said about this story.
- The behaviour of this agent was absolutely unprofessional and I hope the airline gives her a good tuning up. At no time is it ever appropriate to mock your customers publicly either in person or online.
- I understand the impulse to do it, because that’s one seriously goofy ass name. I would be shocked if this was the first time somebody laughed at it, and it certainly won’t be the last. Please, moms and dads, try not to name your children stupid things. Unless of course your goal is to keep the therapy industry in business, in which case, carry on.
Southwest Airlines apologized after a mother accused a gate agent of mocking her five-year-old daughter’s name and posting the child’s boarding pass on social media.
Traci Redford and her daughter Abcde, pronounced “Ab-city,” were catching a flight from California to Texas earlier this month. The mother said she had heard a gate agent laughing.
“The gate agent started laughing, pointing at me and my daughter, talking to other employees,” the mother told ABC7 News. “So I turned around and said, ‘Hey if I can hear you, my daughter can hear you, so I’d appreciate if you’d just stop.’”
Redford said the agent at John Wayne Airport posted of photo of Abcde’s boarding pass on social media, mocking her daughter’s name.
“While I was sitting there, she took a picture of my boarding pass and chose to post it on social media, mocking my daughter. It was actually brought to my attention by somebody who had seen it on Facebook and reported it to Southwest Airlines,” Redford told the news station.