You Can Now Get Help From Google’s Disability Support Team Directly Through Be My Eyes

It took a while, but another company has finally joined Microsoft as part of Be My Eyes’ Specialized Help feature. Hey, Google.

We’re pleased to announce that Google is the newest company onboard the Specialized Help platform! Specialized Help enables blind and low-vision users to connect directly with company representatives through a live video connection. Blind and low-vision users can now request assistance from the Google Disability Support team through the Be My Eyes app for questions about assistive tools and accessibility features within Google’s products.
Getting connected to the Google Disability Support team through Be My Eyes is easy. Start by accessing the Specialized Help menu from the Be My Eyes home screen and select Google from the list. From the Google profile, you can make a call directly to the Google Disability Support team. Making a Specialized Help call to Google works just like any other Be My Eyes call, except that you’ll get connected to an official Google representative, who can help you with troubleshooting or other questions on accessibility features within Google’s products or services effectively.
Please note that the Google Specialized Help option should only be used for questions or issues concerning assistive tools or accessibility features within Google’s products or services. You can make calls to Google through Be My Eyes Monday through Friday 8AM-5PM PT. Currently in English only, from Australia, Canada, Hong Kong, Ireland, India, Malaysia, Mexico, New Zealand, the Philippines, Singapore, South Africa, the United Kingdom, and the United States.

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