Last Updated on: 3rd July 2020, 09:40 pm
Remember back when I talked about my quest for Yaktrax? Well, it came to an end in an unexpected way.
The other day, the ice started to form. I think I first noticed it Monday night or Tuesday. I called the store I’d called before, the one who tried to sell me smalls when I asked for extra smalls. The man barked that no I hadn’t been forgotten, they were coming, they were coming. Since I needed them ASAP, I decided to look elsewhere. I found tons of confusion. One store said they were one-size fits all, one store said they only went as small as the size small, one said they would look in the catalogue and call back real soon. I’m still waiting for that call.
I decided to email the company and ask exactly what the story was on the sizing thing. I praised their product up and down and said that it helps me not skid through the winter. They replied, first with an autoresponder which I’ll explain later that should make your head spin, and then with the best news ever! They apologized that I was having such trouble getting the right size, and said they’d send me a set for free! How cool is that?
So for anyone who needs ice-grippers, go for the yaktrax. their site has lists of stores in lots of Canadian cities, and you can apparently order them online. They are stellar, and so is the company.
Now, autoresponder fun. Here is the exact text I received. Keep in mind that in order to receive this text, I emailed info@yaktrax.ca. this is what I got back.
I will be away from the office with limited access to e-mail from Nov 16th-Nov 20th. If you have any immediate requests please contact Gemma or Stephanie at info@yaktrax.ca, or call 1-800-663-8613 and they will do their best to help you.
Have a good week.
Leslie
Hmmm. I just emailed that address! Stephanie did right back, with a very helpful response, but…um…oops. I wonder how many people mistakenly flooded them with messages because of that?
So that’s the latest thing on Yak Trax. I can hardly wait until they come, because there are ugly little patches of ice, and it’s only going to get worse. I’m going to try and stop these from breaking. I asked them why they might break, and they were surprised to hear I was destroying them too.
