Lots of blame to go around here.
Throwing a coffee (even one that’s warm not hot) on a customer from inside the drive-thru window is rarely good. However, if the employee says that they cannot add Timbits to an order that’s already been made, then they cannot add Timbits to that order. That’s the end of it. You may not like the policy, but now is not the time for that discussion. If you wanted them, you should have ordered them. That you didn’t is on you. Either go without or go around again. Whatever you do, get out of the line and stop harassing the underpaid children who are just trying to do their best.
Jackson, a 41-year-old woman, told police that when she got to the drive-thru window, she asked to add Timbits to her order. She said the 16-year-old worker told her no.
She said she told the worker it was “kind of (expletive) up” that the doughnut holes couldn’t be added.
The worker told the woman it wasn’t her fault that the food couldn’t be added to the order.
The woman told police that she told the employee, “I understand that, but you also understand this is stupid. You haven’t given me my change back, you haven’t given me my coffee back. You can’t just throw Timbits in there?”
The worker then slammed the window shut, the woman said. She told police she turned to her husband in the passenger seat and said, “What a (expletive).”
That’s when the worker grabbed a coffee, opened the window, and chucked it at her.
She said the coffee was warm, not hot, and she was not injured in the assault. She declined medical treatment.
An employee who witnessed the incident alleges that the victim was swearing at the suspect when told she couldn’t add anything to her order.
“The lady, she was just nasty from the start,” the witness said.
The witness told police that when it is busy, items can’t be added at the window. However, another employee added the Timbits to the order and went to get them after the argument.